Frequently Asked Questions
WHO IS THE DISK DOCTOR?
The Disk Doctor Company was formed 10 years ago at the inception
of CD ROM's within the Video Industry, as there was a need for a
quality product to repair the ever growing number of DVD Discs that
were being scratched due to the hiring public.
Within these 10 years, the Disk Doctor has become the
specialists in Disc
Maintenance products ranging from everything you need to clean
and or repair your Damaged Discs from removing Finger marks with
Cloths and Sprays to removing Deep Fingernail scratched with our
Commercial Disc Repair Machines.
We have a whole product line at different price points for
different cleaning products to satisfy our retail and wholesale
clients to our volume purchasing customers. We pride ourselves in
our first class service and top quality products that will suit
every budget and every cleaning situation and with the market
growing even more we endeavor to bring other NEW quality products
in the very near future to keep our company a head of the CD ROM
What ever you need and where ever you are we can provide you
with fantastic pricing and first class quality products each and
every time you shop with us!
WHAT IS THE "MACH 1 & 2" FROM THE DISK DOCTOR?
The MACH 1 & 2 are revolutionary new concepts in repairing
almost all those annoying scratches out of CD ROM based products on
the market today such as DVD's, Sony Playstation 1 & 2 Games,
XBOX Games, Nintendo GameCube Games, Sega Dreamcast Games, Music
CD's, and even CD re-writable CD's!
The MACH 1 Disc Repair Machine has
the capacity to repair 2 discs simultaneously whilst if desired can
repair 1 at a time. The MACH 2 Disc Repair Machine
repairs 1 disc at a time and was introduced for those customers
whom have a low volume of Discs and want to be able to repair their
library one at a time whilst saving in the initial outlay of the
machine. An entry-level unit with the ability to trade up to a Dual
Arm at a later date.
You have seen other machines claiming to do similar repairs but
the process is long and you lose track of which pad, which stage
and which process you are up too and this adds not only to your
frustrations but takes more time than necessary out of your hectic
The Mach 1 & 2 Machines were designed with you the consumer
in mind and has been developed so that almost anyone can operate
the machine with limited fuss for perfect results each and every
The Mach 1 & 2 can repair CD ROM's with light natural
scratches to those fingernail catching deep scratches and brings
the product back to its original finish in a matter of minutes,
ready to be used, rented or sold, it is that easy.
The MACH 1 & 2 also have the capacity of repairing 1 or 2
CD's simultaneously and has been fitted with a cut off timer switch
for safety, reliability and ease of use. Everything has been
designed to make your job of repairing CD ROM's a breeze.
A great investment for your current business or use it as a
second income, the potential is limitless!
WHAT CD ROM'S CAN THE MACH 1 & 2 REPAIR?
The MACH 1 & 2 from the DISK DOCTOR can repair almost all
scratched CD ROM's on the market today which include DVD's, Sony
Playstation 1 & 2 Games, XBOX Games, Nintendo GameCube Games,
Sega Dreamcast Games, Music CD's, and even CD re-writable CD's!
Research has shown that many CD's once scratched cannot be used
fully to the capacity to which they where purchased, as the disc
gets little scratches on it and your CD Player, DVD Player or
Computer CD ROM Drive cannot pick this data up thus causing it to
skip or not play at all.
Scratches that pierce the surface of the Graphics Layer (Top
Side) so that you can see light through the CD from one side to the
other are beyond repair by any machine at this stage.
The MACH 1 & 2 Machines repair almost all scratches and can
present your CD ROM's back to its original finish and shine so you
may repair and enjoy all your favorite CD's without the hassle of
buying new ones.
WHY DO I NEED A DISK REPAIR MACHINE LIKE THE MACH 1 &
Disc Repair Machines are fast becoming necessary in all forms of
business, with continued product releases and purchases of CD ROM
based products in today's market place. The MACH 1 & 2 Machines
offer the most cost efficient means of repair and ease of use for
any machine on the market today within Australia and through out
the world and backed with unequalled support your scratched CD ROMs
are a thing of the past.
We are also all aware that DVD is fast becoming the preferred
purchase when updating our Video Store Library and statistics are
telling us that this trend will become every increasingly more
paramount as MONTHS go by.
Whether to maintain your own Video Store Library or providing
exceptional customer satisfaction each and every visit to your
customer base or reducing FREE rentals through product miss
management or to create extra revenue from offering a service to
the public, a Disk Repair Machine is fast becoming an essential
part of any Video Store as with the RTI machine in VHS, yet without
the costly outlay. You'll save thousands!!
HOW LONG DOES IT TAKE TO FIX A CD ROM THAT IS SCRATCHED?
Depending on your speed and knowledge of the MACH 1 from the
DISK DOCTOR, fixing disks can be as fast as 1 minute for light
natural scratches to a maximum of 1.5 minutes for deep finger nail
Easy to read Instructions are supplied with every machine sold
and if read properly, you will be repairing those hard to fix
scratched CD ROM's within the first hour of receiving your
The MACH 1 can fix 2 CD's simultaneously making repairing multiple
CD's a breeze.
HOW MUCH DOES A CD ROM COST TO REPAIR?
Once you have mastered the art of repairing those deep
scratches, the cost of repairing a disk can be as low as $0.05c per
disk for those light natural scratches.
If you take into account labor and electricity you could be
paying as little as $0.40c per disk repair. Deep fingernail
catching scratches can be repaired for as low as $0.27c.
With the potential of offering a repair service to the public at
a SRP (Suggested Retail Price) of $6.00 per disk the potential to
earn extra income whilst managing your own library simultaneously,
HOW MUCH PROPOSED EXTRA INCOME CAN I MAKE WITH A DISK DOCTOR
Once you have purchased the MACH 1 or 2 from the DISK DOCTOR the
sky is the limit as your potential earning are only limited to your
drive, ambition and go get 'em attitude.
With the market suggesting that $6.00 is a fair pricing point
for repairing your favourite CD and the MACH 1 machine is capable
of repairing over 500 disks per week, I am sure you can do the
maths. It is that easy!
HOW IS A CD ROM MADE AND READ?
This would have to be the most asked question out there and I
hope this clarifies it for you.
Although there are many different types of optical disks (CD
ROM's) on the market today, they all function on the same general
The music, picture and/or computer data they store is in digital
form. This means it is comprised of millions and millions of ons
and offs or zeros and ones thus the term digital.
Digital information is read from a disc by an infrared laser
which projects through the clear protective plastic (Bottom side)
of the disc bottom, and is reflected back to a laser reader after
ricocheting off the aluminum layer (Top Side).
When the laser projects through the protective layer it reads
the encoded surface that is made up of pits and lands that create
the ons and offs. By reading the reflected light beam, the disc
drive/player decodes this information from the disc thus outputting
the information through a TV, computer screen or speakers.
A scratch deflects the laser beam to which the information
cannot be read at a certain point on a track and the laser reader
never receives this information or receives intermittent messages.
When this happens the information does not flow thus causing a
skip, a freeze in a picture or the non-starting of a CD ROM.
The smallest scratch can affect many lines of information. The
most unprotected side of a disk is the topside or the graphics
layer which if scratched renders the disk unusable.
All Players of CD ROM's today are effected in various ways by
scratches from the age of the laser as time and usage goes on, the
strength of this laser diminishes and light natural scratches can
effect the reading of CD ROM's over time where newer, latest
released players will have the ability to read through the very
same light natural scratch!
Disk's, Disc's, CD's or CD ROMs are all based on the same format
that consists of 4 separate but important layers.
1. The first layer being the Graphic Layer, which is screened
onto the lacquer layer for those dynamic graphics, we see.
2. The second layer being the Reflective Foil Layer which has a
micro thin layer of aluminum. This layer reflects the laser beam
back through the plastic disk, allowing the stamped data to be
3. The third layer being the Polycarbonate Plastic Disc, which
is where the data is stamped on the topside of the plastic.
4. The fourth layer being a Lacquer Layer which is dripped onto
the disk at high speeds to create a thin layer of sealant for the
protection of the data and disk.
Please note that the sizes of these layers are no more than a
strand of human hair. Most CD ROM's can be repaired more than 50
times depending on the depth of the scratches.
HOW ARE DISCS / DISKS DAMAGED?
Scratches are the worst enemies of data on an optical disk
(Music CD's, Game CD's, DVD's and CD ROMs.) Where a scratch occurs
determines if your disc is repairable.
Data resides underneath the topside of the CD ROM. It is
extremely important to protect this side of the disk. Manufacturers
however leave this side highly exposed to scratches.
If you hold your CD ROM into the light and you can see light
through a scratch then this CD ROM is irreparable.
A disc over (A Plastic laminate which adheres to the top side of
the CD ROM) is best suited to protect your investment at this point
A scratch that occurs on the bottom side of the disk, however,
may be resurfaced or polished out. The depth of the scratch will
determine the success of the repair.
You should keep an eye out for these scratches and have them
repaired when they occur using a product similar to the MACH 1.
WHAT WARRANTY IS AVAILABLE IF I BUY THE MACH 1, 2 or DD
All Disk Doctor Commercial Scratch Removal Machines come with a
full 2-year warranty from the date of purchase. Please refer to
your Tax Invoice supplied
All you have to pay is for the shipping costs associated with
your own machine, nothing else. You and your customers will not
even know it's gone.
Warranty on all Disk Doctor Machines either sold by us or thru
an aurthorised dealer becomes null an void if certified Disk Doctor
Consumables are not used and or overseas products used. The Disk
Doctor will not repair, supply nor refund on this basis.
At the DISK DOCTOR we pride ourselves in our Customer Service and
want to ensure any product purchased from the DISK DOCTOR comes
with the highest standards of warranty and satisfaction.
CAN I BUY AN EXTENDED WARRANTY?
YES you can.
When you purchase any Diak Doctor product it comes with a
standard one (1 or 2) year (Next Business Day) Warranty, but an
extended warranty period, namely one (1) year can be purchased for
a nominal fee.
This extended warranty MUST be purchased within 3 months after
the purchase date for it to become effective. Check out our web
site to find out more.
WHAT IF MY MACHINE BREAKS DOWN WITHIN THE WARRANTY PERIOD?
If for any reason any product sold by the DISK DOCTOR has any
fault the goods will be shipped back to your local state Office for
The only cost associated with the warranty is that the user pays
for the shipment of their own unit.
HOW DO I ORDER SUPPLIES IF I RUN OUT?
Don't Panic! Ordering is simple, just get onto the Internet and
go to our Retail or Wholesale Orders page on our web site, fill in
what you want and all the relevant details and press, "SUBMIT".
Or you can fax us your order and we can process it and ship you
goods no later than 2 business days after payment. If you wish you
can select our express shipment if you have REALLY run out of
supplies and we can ship that to you next day.
Order sheets are available and are also included with your MACH
1, 2 or Pro purchase. It's simple!
WHAT IF MY MACH 1 or 2 DISC REPAIR MACHINE GETS STOLEN OR
All Disk Doctor Products carry serial numbers, which identify
that machine to you the customer.
When ordering any supplies, warranty work or upgrades you must
quote this serial number for validity.
If by some means you have the machine stolen or damaged these
details can be forwarded to the relevant authorities.
Without this Serial Number no orders can be placed.
Please ensure you have this number in a safe place and can quote
it where needed. Another security option to protect your
EXPORT ORDERS - WHAT HAPPENS, AM I PROTECTED?
With the ever growing issues regarding the DVD Revolution across
the world, The Disk Doctor has and will continue to service the
worldwide market place, as we can ship any product, anywhere in the
world using Australian Air Express and FEDEX Worldwide. With our
Easy to use website you can order your products online via our
secure online ordering system and goods will be dispatched within
Whilst Export Customers DO NOT pay the 10% GST which is factored
into our Australian pricing schedule they will however get reliable
and efficient service each and every visit and if there is a
product you are after please remember you may contact us at any
time and we will try to service your request.
The Disk Doctor ships packages all over the world whether they
are big or small so why not drop us an email and let us see what we
can do for you as we have one of the lowest shipping costs around
due to our huge client ordering system.