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WARRANTY:
Thank you for choosing the Disk Doctor for all your Disc Repair
needs.
All products supplied from the Disk Doctor are covered by a
Warranty in one way or another to ensure you have piece of mind
when purchasing a product from the Disk Doctor.
The Disk Doctor was formed in 1998 when DVD was first introduced
and since then we have over 2,000 Commercial Disc Repair Machines
within the Australian Market Place and another 7,500 units
Worldwide. Over this period we have experienced
VERY little issues with our Commercial Disc Repair
Machines due to the construction and testing of the units at the
time of design and with this in mind we can offer you a fantastic 2
Year Warranty.
We still today have clients whom have been using our Commercial
Disc Repair Machines for over 5 years without fault! The Disk
Doctor Team still uses the very first machine we built and apart
from upgrading the machine as we supply you with upgrades, it is in
original condition being the motor has done over 100,000 disc
repairs and keeps going! Over engineering our commercial Disc
Repair Machines ensures you can rely on the Disk Doctor to get you
thru the deepest of scratches each and every time you press the
start button! we can safely say that NO OTHER
Machine in Australia can last as long as our Commercial Disc Repair
Machines!
M1, M1+, M2 & M2+ Commercial Disc Repair
Machines come with a 1 or 2 Year Limited Warranty within Australia.
Please Check your Original Tax Invoice as your warranty period will
be disclosed on this document and your warranty will start from the
date on the Invoice Supplied. If by any chance you have a machine
that requires Warranty Work within the allotted time frame, you
need to contact the Team at The Disk Doctor with either your
Invoice number, date of purchase and or the machines serial number
so warranty work can be carried out. Warranty work does not include
the following: Freight, Pad Holder (12 Month Warranty) and Pressure
Sensitive Arms / Lid (12 Month Warranty). Everything other part on
your machine is covered under our warranty and the Team at the Disk
Doctor will only be too happy to ensure any work is carried out in
a prompt time frame. 99% of the time we can fix issues with your
machine over the phone without delay.
VMI 3500 Disc Buffering Machines: As an Agent for
VenMill Industries the VMI 3500 Series Machine comes with a 1 Year
Warranty or 30,000 Cycles which ever comes first. Please consult
your Tax Invoice as to the start date of this warranty. Extended
Warranties are available. Warranty does not include and Freight.
Charges.
Disk Doctor Pro Machines: Unit comes with a 1 Year
Warranty as was designed for the home user and NOT for high use
industrial businesses. Under High Users this machine is covered by
a 90 day Warranty. Warranty does not include and Freight Charges.
Please contact the Team at the Disk Doctor to discuss and issues
you may have from time to time.
If you do have any issues with ANY product we
supply please do not hesitate to contact the Team at the Disk
Doctor and we will ensure we have a solution for you as our biggest
asset is YOU the Client!
Contact: customerservice@diskdoctor.com.au
or call 1300 855 850
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The Disk Doctor Pty. Limited is the exclusive distributor of the "MACH 1 - Dual Arm Disc Repair Machine". "The Disk Doctor", "Got a Scratch", "Your Total CD Rom Scratch Removal System", "Your Total Disk Maintenance Specialists", "Ezy Disc" & "Scratch Wizard" are all trademarks of The Disk Doctor Pty. Limited. The Disk Doctor Pty Ltd does not authorise downloads or any unauthorised use of any of the above logos, trademarks or information without the Disk Doctor's written consent. Manufactured in the USA. All rights reserved. Patent Pending.
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"We looked at all the machines on the market
before deciding to choose The Disk Doctor. Some were much cheaper,
some more expensive. What ultimately made us choose The Disk Doctor
machine was because of how easy it is to use and how consistently
effective it is - some of the other machines took ages and didn't
repair basic scratches, and others were so complicated that I had
trouble working them without always looking at the instruction
manual! The Disk Doctor does the job in 1 minute, with 1 pad - it
couldn't be simpler than that!"
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Game Retailer, NSW
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"When The Disk Doctor contacted us, I wasn't
sure we really needed a disc repair machine - now I can't believe
we operated without one for so long! Being able to guarantee our
customers that we can trade their discs, even if they are
scratched, means we have an incredibly loyal customer base. Since
buying a disc repair machine, we have had a marked increase in
customers returning their discs to take advantage of the discount
offered on purchasing another disc. Because they know they can
always return a disc, even if scratched, they just keep coming
back, and we keep selling them more discs!"
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Adult Shop, QLD
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"I've tried all the Commercial Disc Repair
Machines on the market today, and absolutely nothing comes close to
the ease of use of your machines! I do not understand why anyone
who has a large number of DVD's would use anything else. 99% of my
discs are repaired with 1 Pad in I minute"
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Independant Video Store, NT
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"I had a look at the new Disc-Go-Pod priced at
under $1,000.00. After 20 minutes of trying to repair a disk I
provided for the demonstration, the scratches were still not
removed?! I couldn't believe it took so long and didn't even fix my
disc?"
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Independent Video Store, WA
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"After 4 years of continuous use, I'm impressed
with the quality of the machine I purchased from The Disk Doctor. I
have just purchased another one for my new store!"
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Videy Ezy Franchisee, NSW
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"We recently purchased a Video Store which had a
competitor’s machine, but we found it was too difficult and took
too long to repair discs, let alone the loud vacuum cleaner that
had to be attached whilst in use. We have since changed over to the
Disk Doctors MACH 1 Dual Arm Disc Repair Machine and have never
been happier, not only does it take less time and cost less money
to operate but our casuals can use the machine"
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BlockBuster Franchisee, QLD
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"We have been trialing all machines over the
last few months and have settled on the Disk Doctor’s MACH 1 Dual
Arm Machine, as it performed above all other machines tested. Not
only was it the easiest to operate for our casuals, but the running
costs were a factor in our decision as well as service and
warranty. With all this in mind we chose the MACH 1 and have had
only praises from our team members and satisfied customers!"
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Video Ezy Franchisee, NSW
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