Tips to keep your discs working properly
Discs are not indestructible but following a few simple rules
can help in ensuring your continuous playing satisfaction!
Did you know?
Fingermarks/prints cause 43% of disc problems!
General wear & tear causes 25% of disc problems!
Player-related issues cause 15% of disc problems!
User-related issues cause 12% of disc problems!
PlayStation 2 machine scratches cause 3% of disc problems!
Laser rot (a manufacturer error) causes 2% of disc
- All CD's other than DVD's and Games hold 800 mb of information,
whilst all DVD's and Game Discs hold up to 4.7 gigs of
- Dirt, dust, fingerprints, scratches and grime can cause your
disc not to load or play correctly.
- The most important part of ANY disc is the graphics layer, as
just underneath these graphics is the information required by the
player to read your disc.
- All disc players read from the inner circle of the disc to the
outer edge on the information layer. You will notice barcodes on
the information layer (other side to graphics layer) inner circle
to which all players use to acknowledged the disc has been inserted
into the player correctly then uses this code and converts it to be
displayed on your television or other display devices eg. the
amount of tracks/scenes on the disc.
- A simple fingerprint around the information layers inner circle
CAN cause a disc not to load properly if at all. A simple wipe with
a lint FREE
cloth can remove this fingerprint and the disc would work to
its Original playing condition.
- Do not scratch the graphics layer as you cannot repair the
disc. HINT: Hold the disc up to a light with the
graphics layer facing the light source. If you can see light thru
the scratches at any point then the disc may be irreparable and or
exhibit loading or playing errors.
- Clean your Disc players lens regularly with a suitable product
to ensure optimal viewing pleasure.
- When your player reads the digital information from a DVD disc,
any form of damage of foreign material on the disc will prevent
your player correctly reading this information.
- Do not touch the surface of the disc.
- Make sure to use a soft, lint-free cloth to clean both sides of the
disc. Wipe in a straight line from the centre of the disc to the
- If wiping with a cloth does not remove a fingerprint or smudge,
use a specialized DVD disc polishing spray to clean the disc.
- Only handle the disc by its outer edge and the empty hole in
the middle. This will help prevent fingerprints, smudges or
- Be very careful when removing discs from all types of cases. Be
sure to press the button in the middle of the case to release the
disc, if required.
- Do not use any type of solvent to clean the disk, such as
- Dirt, dust and lint build up will reduce the life of your
players reading ability and cause unwanted disc reading
- NEVER use tissues or shirts to clean ANY disc,
as the lint (minor dust particles) will be passed onto the players
laser and will cause disc reading errors over a period of
General Wear and Tear
- When not in use, always keep discs inside their protective
- Do not leave discs or cases in direct sunlight.
- Make certain discs are seated properly in the DVD player's tray
- Do not store discs directly on top of one another in cases as
this will cause scratches.
- Do not leave discs in the player when not in use.
- The Strength of a player's laser is one of the factors that
will determine whether it will read a disc with a
- Some players will skip or pause for a second or two when the
laser changes layers in a dual-layered disc.
- Do not play cracked or warped discs - they could damage your
- Avoid having your player anywhere it may experience extreme
heat or cold, condensation, dust or humidity.
- Do not block your player's heat ventilation channels. These are
usually towards the rear of the player.
- A player’s laser will experience issues reading thru any dust
- A player’s laser will get weaker the longer and more frequently
the player is used.
- A player’s laser strength will determine whether it can read
thru a scratch or fingerprint on a disc and you may experience
jumping, pixilation or even stoppages with your disc.
- Do not touch the laser lens in the player.
- See your user's guide for general player care.
- Store discs in their cases in an upright position.
- Stacking or placing objects on disc cases may cause
- Keep discs away from dust, moisture (bathrooms or humidifiers),
excessive heat (heaters or hot equipment surfaces), direct sunlight
(widows or in cars), pets, small children and other destructive
Manufacturing-Related Issues-Laser Rot
- This is an error in the physical manufacturing of DVD
- You may notice a shadow-like mark that is visible to the eye on
the bottom of the bottom of the DVD.
- You should notify the place of purchase if you notice issues of
PlayStation2 Machine Scratches
- When PS2 machines are used standing on their side, the disc may
scrape the side of the tray inside the machine causing a circular
mark on the outside of the disc.
- We recommend your PS2 machine be used lying flat, not standing
on it's side.
Please view our
Disc Care Brochure. If you have any questions which are not
answered here, please don't hesitate to contact The Disk Doctor.
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The Disk Doctor Pty. Limited is the exclusive distributor of the "MACH 1 - Dual Arm Disc Repair Machine". "The Disk Doctor", "Got a Scratch", "Your Total CD Rom Scratch Removal System", "Your Total Disk Maintenance Specialists", "Ezy Disc" & "Scratch Wizard" are all trademarks of The Disk Doctor Pty. Limited. The Disk Doctor Pty Ltd does not authorise downloads or any unauthorised use of any of the above logos, trademarks or information without the Disk Doctor's written consent. Manufactured in the USA. All rights reserved. Patent Pending.